We promise service that’s as great as our products.
We know we have the best products in the association management software industry. But that’s not enough for us. So, we also promise to deliver quality service to match. To provide you with the most responsive, responsible service in the industry, we promise to do the following:
- Host and maintain your system so you don’t have to deal with costly technical infrastructure.
- Respond to your service requests within four hours. It may take us longer to resolve your problem, but we want you to know that we’re on it.
- Continually improve our products based on your input. In fact, over 90% of all of our product enhancements have come directly from suggestions from our clients!
- Work together with you to set up CINC so that you will receive the maximum benefit of automation with the software.
- Offer comprehensive training and assistance throughout the implementation process through the first month’s financial statement preparation.
- Offer a variety of ongoing training opportunities to ensure you use your system to its fullest: from webinars and CINC-hosted training to onsite training and consulting.
- Continue to invest in our understanding of the industry and develop best practices in using our software that are consistent with the community association industry’s best practices.
- Offer new service solutions to complement the use of our software so that you can continue to focus on spending your time where you can provide the greatest benefit to your clients.
We can make these promises because our staff is comprised of individuals with many years of experience in the accounting, community association, banking and software industries.